Q & A about our company
1.Q:Are you back to normal sales now?
A:We are currently only resuming the sales of some general style masks, because the factory is still unable to obtain government approval. We need government approval to allow us to use the raw materials they provide to produce our unique washable masks and mask filters.
2.Q:Why your Amazon store products are not available？
A:Due to the effects of the new coronavirus, Amazon now does not allow any brands or individuals to sell any masks, and has notified us to wait for them to resume sales rights！
3.Q:What's new about new products?
A:Our designer has now designed a brand new washable mask, and our breathing valve has also been completely redesigned. Our filters have achieved FDA certification, and our co-production plants have achieved Newest N95 certification.We will provide free replacement service for 180 days（We will pay the return shipping cost）. We will provide more value-added services and accessories (but the price will not exceed $ 20)（Except Kn95 and disposable masks）
5.Q:Will you still sell older filters and accessories?
A:Of course, after normal sales are resumed, we will still sell the old filters and accessories
6.Q:What is your current plan?
A: First, we will sell a new style of washable mask we designed in mid-May. Second, we will meet the needs of everyone and start selling disposable masks and KN95 masks.
7.Q:How do you ship products?
A:We currently use China Southern Airlines' transportation service to transport the goods to the United States and then delivery to FedEx,FedEx will ship it to your home. The shipping cost is about $ 8-12 per package.But the shipping time only takes 7-15 days, then you can receive the package.
8.Q:What payment methods do you support?
A:We currently only support paypal payment, you can bind your credit card to paypal, and then use paypal to pay.Paypal will hold the funds until we complete the shipping of the order, and we can refund to your credit card account at any time through paypal.its very safety and easy way to pay.